IT Support Technician

Salary: £27,500 per annum

Join a growing digital team where your work makes a real difference.

Our client is one of the UK's leading training providers, delivering specialist courses in M&E Safe Systems of Work, Electrical Installations, Legionella awareness and other industry-leading programmes. They are looking for a proactive and enthusiastic IT Support Technician to join their Digital team at their York Head Office.

Working within a close-knit team, you'll have the opportunity to contribute to a wide variety of IT projects, support colleagues across the business, and play an important role in maintaining and improving the company's technology infrastructure. This is an excellent opportunity for someone who enjoys problem-solving, takes pride in delivering great customer service, and wants to develop their technical skills in a varied and hands-on role.

Key Responsibilities

• Manage and resolve IT support tickets efficiently.
• Provide first-line technical support via phone, email, remote desktop and in person.
• Research, source and order IT hardware and software.
• Install, maintain and support IT equipment, networks and associated systems.
• Deliver, collect and set up equipment across multiple departments.
• Diagnose and troubleshoot hardware, software and network issues.
• Carry out hardware repairs, upgrades and routine maintenance.
• Create and manage user accounts across a range of business systems.
• Assist with quality assurance testing for new systems and software releases.
• Support ongoing IT improvement projects as required.

About You

We're looking for someone who is:

• An excellent communicator with strong verbal and written skills.
• Highly organised with the ability to manage multiple priorities.
• Confident supporting Windows and macOS environments.
• Familiar with Unix/Linux (desirable but not essential).
• A logical problem-solver who enjoys researching issues and identifying effective solutions.
• Customer-focused with a positive, can-do attitude.
• In possession of a full, clean UK driving licence.

Location & Travel

This role is based at the company's Head Office in York. Occasional travel to the Slough and Livingston sites will be required to provide on-site IT support and ensure systems remain fully operational.

Working Hours

• Monday to Thursday: 8:45am – 5:30pm
• Friday: 8:45am – 5:00pm
• One-hour lunch break each day

If you're looking for a varied IT support role where you'll gain exposure to a broad range of technologies, work alongside a supportive team, and have the opportunity to make a genuine impact, we'd love to hear from you.