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Travel Consultant

Maternity Cover

£16k to £16,800 pa

 

Invigorate recruitment is working with its client in Ilkley to recruit an experienced Travel Consultant for a maternity cover commencing June 2018.

 

Duties include all aspects of Leisure Travel work, which involves handling customer enquiries and booking travel in compliance with company standards.

 

This is a hands-on role with extensive reservations work.

 

Main duties/responsibilities

 

  •          Handling of all forms of leisure travel requirements on behalf of the general public.
  •          Efficiently managing customer enquiries through to the booking/confirmation stage:

o   Carrying out detailed research and comparing prices to ensure customers are offered the most appropriate and cost-effective options.

o   Selling the benefits of both the options presented

o   Making bookings using a variety of methods.

o   Selling ancillary products.

o   Advising customers on the relevant passport, visa and health requirements.

o   Managing the administration element of bookings, which will include payments, invoicing and checking/presenting travel documents.

  •          To assist in marketing our business:

o   Setting up and managing TV screen content.

o   Participation in any in-store events.

o   Helping to manage any marketing initiatives.

  •          To adhere to company guidelines, regulations and policies at all times.

 

General

  •          To open and sort mail
  •          To label, re-stock and order brochures as required.
  •          To participate in appropriate company and departmental training and development initiatives.

 

Qualities & Experience

 

The successful candidate will have excellent communication skills and will be comfortable dealing with customers face-to-face and on the telephone.

 

Previous experience of working in an independent travel agency is essential. 

 

A good worldwide geographical knowledge and experience of tailor-made and cruise holidays will be required.

 

Computer literacy is important to this role.

 

Flexibility is a must in terms of days worked, and the ability to cover for holidays.

 

The standard working week is 37.5 hours over 5-days

Hours are 0900 to 1730 Monday to Friday and 0900 to 1600 on a Saturday.

Holidays are pro-rated from an annual entitlement of 25-days plus bank holidays.