« back

> Technical Service Delivery Manager

Technical Service Delivery Manager

Leeds

Salary Up to £50k pa plus benefits

 

 

Invigorate Recruitment is working with its client an award-winning IT Business in Yorkshire to recruit an experienced Technical Service Manager.

The Technical Service Delivery Manager is primarily responsible for delivery of a high-quality service from all areas of the business and a successful relationship between the business and its Platinum customer base, ensure that all aspects of their Platinum customer interaction meet the needs of both the customer and the business. This position is a stakeholder facing role and requires establishing and managing expectations within the company and drive the Delivery teams to achieve those expectations to a high standard. 

In addition, the Technical Service Delivery Manager role would need to support Sales activities through Technical knowledge, experience and pre-sales.   

 

Responsibilities:

  •          Work alongside the Internal and External Account management team to provide technical assistance in solution proposals.
  •          Attend customer Pre-Sales meetings with the account management team, to assist the theory, specification and design of a customer’s IT architecture.
  •          Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
  •          Be accountable for the quality of Service and performance for Platinum Customers
  •          Drive internal and third-party service review meetings

Qualifications & Experience

  • ITIL Qualified (Preferred) 
  • Previous experience as a Team Lead or demonstrable experience in leading virtual teams
  • Experience of managing 3rd parties and 3rd party delivered services
  • Service Management or Support in a large-scale and diverse environment of incidents
  • Excellent leadership and people management skills
  • Excellent written and verbal communication skills

This is a great opportunity to join a forward thinking business which offers career support and progression as well as fun team environment were you can enjoy taking part in table tennis , barbeques and outdoor meetings !

APPLY NOW !