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> Senior Business Travel Consultant

Senior Business Travel Consultant

Wakefield

£19,200 to £19,300 pa

Our client is looking to recruit a Senior Business Travel Consultant to work in their head office in Wakefield.

The role includes all aspects of Business Travel reservations/fulfilment and some administration duties.

 

Key Responsibilities

Reservation / Administration

 

  •          The ability to efficiently manage requests for all travel types including but not limited to; Worldwide air travel, hotel & car reservations, UK & Continental rail, Ferry, Car Parking, Conference & meeting rooms from enquiry to ticketing/invoicing.

 

Working with ISO 9001:2008 procedures

 

  •          Working in line with all ISO 9001:2015 procedures at at all times Correct completion of all ISO documentation
  •          Maintaining the very highest level of customer service at all times

 

Maximising sales & earnings

 

  •          Actively encourage customers to book all business travel requirements through the company and promote all the booking services we offer

 

  •          Maximisation of sales through the sale of ancillary products wherever possible

 

  •          Maximisation of earnings through the sale of preferred suppliers, high earners and contract fares (Focus Fares)

 

Assist with other duties

 

  •          Assist with any administration duties. This could include but will not be limited to accounts queries from customers or HQ accounts department, manual invoicing, BSP & RSP work and managing hotel confirmations.

 

  •          Be prepared to be named as the main contact for any business travel customers and having the ability to manage any requirements they might have

 

 

General

 

  •          Previous business travel experience is required along with GDS experience, preferably on Travelport/Galileo.

 

  •          Good customer service skills are vital for this role, including the ability to communicate with customers at all levels.

 

  •          Excellent communication skills and computer literacy are also very important.

 

Hours of work

  •          Monday to Friday
  •          37.5 hours per week
  •          Office opening hours 0830 to 1730, s can either work 0830 to 1700 or 0900 to 1730

Holidays

  •          Starting on 25 days and increasing to 30