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Patient Coordinator/Administrator

Kingston Upon Thames

Salary £21k pa

Invigorate recruitment is working with its client a forwarding thinking business to recruit a

Patient Coordinator/Administrator for its Kingston Upon Thames private clinic

The purpose of the role

·To provide a high standard of administrative/reception service to the Patient and the clinic

Main Responsibilities

·Main contact person for all office equipment, maintenance,repairs, servicing and installation of the office andclinic

·Assist the organisation's HR function by keeping personnelrecords up to date, assisting with any HR correspondence through to the office.

·Process purchase orders asrequired

·Maintain records of partsreceived

·Diarise dates and send reminders of component that require servicing withmanufacturers

·To arrange courier and shipping to patients and manufacturers as per line managers requirements

·To greet patients to the clinic, providing an efficient and Courteous service

·Process patient correspondence, letters, reports and other documentation

·Check/enter patient details on Meditech and other Systems

·Report and respond to any system faults and errors

·Prepare patient documentation for processing, including inputting or scanning

·To unpack and book in as necessary all deliveries to the department

·To pull/prepare in advance all files and orders for clinics. Liaise with Clinicians as necessary re action concerning any discrepancies

·Send text reminders in a timely manner re patient appointment

·Action/Input all details from completed clinics onto Meditech ensuring all orders are imported

Assisting to maintain high standards of care,including:

·Maintain a safe working environment, reporting incidents,accidents, complaints

·Understand the need to maintain and respect patient confidentiality

·Participate in annual performance appraisal

·To provide admin cover at the clinic as requested by your manager

Skills and Experience:

·Experience of working in a similar administrative role.

·Educated ideally to GCSE standard.

·Written and oral communication skills appropriate to dealing with Operational and commercial issues with customers and patients.

·High level of keying data accurately into data base systems.

·Familiar with PC based office IT.

·Excellent customer services skills at an operating office level.

·The ability to work in a team environment.

This is a great opportunity to join a business who is making a difference to people’s life’s and join an existing team in a great environment

Hours of work: Monday-Thursday 8.30-4.30 and Friday 8-4