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> Part Time Customer Service Adviser

Part Time – E-Customer Service Adviser

Harrogate

Salary on a pro-rata basis: starting on £21,000 basic rising to £25,000

PART-TIME (minimum 16 hours/maximum 30 hours), covering evenings and weekends shifts, full flexibility is required.

 Our client is a one of the leaders in their field of Beauty with surgeries nationwide.

Based at their head office in Harrogate they are now recruiting for an E-Customer Service Adviser who has experience in both customer service and sales.

The role is to deliver the highest level of customer service to all customers, giving them all the support and information, they need through online support and skype chat.

Customer Service Adviser Main Responsibilities:

  • To deliver the highest level of service to patients at all times, answering any queries and assisting with overcoming barriers. Provide patients with accurate information & if unsure, seek senior advice.
  •          Provide patients with accurate information.
  •          Advice and guide patients through the procedures required
  •          Liaise with them through online chat and skype when required
  •          Work closely with the Clinical team, Administrators & Head Office Departments, such as Accounts & Hospital Bookings Department, to ensure a smooth journey for the patient
  •          Manage patients’ expectations, be empathetic & ensure patients are treated as individuals with tailored patient care plans to suit their needs
  •          Gain commitment from patients who are suitable, able and wanting to proceed with cosmetic surgery & convert to a booked operation.
  •          Handle patient information with sensitivity, in line with data protection & ensuring confidentiality always.

Skills and Abilities:

  •          Customer service skills (telephone/ front facing)
  •          Experience in a previous sales and service role.
  •          Administrative experience.
  •          Team player but also the ability to work unsupervised
  • Ability to build rapport & convey personality over a screen/phone
  • Good questioning and listening skills

 

Salary on a pro-rata basis: starting on £21,000 basic rising to £25,000 following successful review points, you will also receive on target earnings to be discussed at interview.

Work Hours:

PART-TIME (minimum 16 hours/maximum 30 hours), covering evenings and weekends shifts, full flexibility is required.