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> Customer Service Administrator

Customer Service Administrator

Hunslet

£17, 500 pa – up to £19pa after 6 months

 

We are currently looking to recruit an experienced Customer Service Administrator to work for our client on the outskirts of Leeds.

This is a great opportunity to join a forward thinking organisation.

 

PURPOSE AND SCOPE

To deliver a positive customer experience in every element of their service.

 

To provide product knowledge and support, ensuring delighted customers are motivated to place repeat orders.

 

 

Main Responsibilities

  •          Main account contact for hospital clinics
  •          Liaise with clinics to identify appointed orders.
  •          Liaise with the production manager and team leaders in production to ensure timely delivery.
  •          Ensuring that processes are completed on time as per the department daily working routine.
  •          Handle clinic/customer enquiries and issues in a timely and professional manner via telephone, email or fax.
  •          Proactively report any delays with orders to customers.
  •          Proactively monitor End to End delivery.
  •          Build positive relationships with internal and external customers facilitating open communication.
  •          Support and encourage team members and assist others as required.
  •          Ensure the Clinic and Sage systems are updated with information daily.
  •          Report any customer issues or order delays to the Customer Service Manager.

 

  

 EXPERIENCE

  •          Experience of sales, customer services or sales support within the healthcare sector.
  •          Experience of processing high volumes of data accurately.
  •          Experience of managing customer relationships and representing the company in resolving issues and agreeing solutions in line with company policies.
  •          Experience of working with ERP and PC based Office systems.

 

This starting salary is £17,500 pa which will increase to £19k after 6 month probation